- Krivoya Provide World Wide Shipping, But We don’t offer Cash On Delivery services for the international orders.
- Krivoya Provide Both Prepaid and Cash On Delivery Payment options on all domestic orders.
- We at Krivoya believe in 100% transparency, and we want to deliver exactly what we have committed to you. We understand that getting your items quickly is important to you, so we make every effort from our end to process your order as quickly as possible. We will make the delivery on a ‘best effort’ basis after acceptance of your order. Subject to events beyond our control, the Product/s will be dispatched within 2-3 days of the acceptance of the order. After dispatch, it should get delivered at your doorstep within 6-8 business days.
- We generally ship through the trusted courier companies like Delhivery, DTDC, Shiprocket etc. but we may use other services depending on factors like destination location coverage etc. In smaller cities where these carriers do not provide service, delivery may take an additional 2-3 days because of additional shipping time by other courier services.
- We will communicate the dispatch details to you and will ship the Product/s to the mailing address provided by you while placing the order. If you do not receive the Product/s within a reasonable period of time, you should immediately notify us through whatsapp.
- We will also send communication once the delivery is confirmed by the courier partner. Customer shall reach out to us within 2-3 days of delivery confirmation for any delivery related issue. After this period, we may not be liable for any non-delivery claims.
- You as a buyer have an obligation to forthwith check the product/s for damage upon receipt of the same. We Suggest/Request you to make an uncut opening video of received parcel, If the product/s are damaged, then please contact us on whatsapp immediately, with your opening video as a proof and our customer care team will get back to you with full assistance.
We do not offer any kind of Return, Exchange or Refund Policy.