Krivoya

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Faq

Frequently Asked Questions.

01. Contact

How can someone contact Krivoya Customer Care?

There are plethora of ways to contact Krivoya team. One can E-mail us or use whatsapp to contact us.

When will they response?

One will get a response within a day or two working days. Sunday is closed.

What if they don’t respond?

We feel sorry for any inconvenience. One can contact again if Customer care doesn’t get a chance to reply back

02.The order

What do I have to do to order a product?

One can directly order from the website or they can ask on whatsapp for more information regarding product.

What do I have to give to order?

One can easily order from website through payment gateway.

How can I pay for order?

There are many ways to pay, one can pay through PayTM, UPI , Net Banking or Debit Card but Cash On Delivery is not available at moment on website but we would suggest you to contact on Whatsapp for Cash On Dilevery.

03. The Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

Where can I see my order tracking ?

Order tracking details will be provided to you through E-mail or Phone along with the shipment tracking number. One can check it on shipping partner website. For instance, Delhivery.com 

What if i have some issue regarding shipment?

We would suggest you to talk to our customer care. They will resolve your issue regarding this.

04. Returns, exchanges and complaints

Can I return my order?

I am afraid not, one can’t return a product. However, if there is some damage in the product we would suggest you to contact our customer care 

Can I exchange my product once I have received it?

We would suggest you to talk to our customer care.

I have a complaint regarding the product I just purchased?

We feel sorry that you have to face this. but, you can contact our customer care.